Careers
We are committed to diversity
Orkestra is an Equal Employment Opportunity/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
Join our team!
We’re always looking for passionate individuals to join our team. If you’re interested and would like to apply for a position, kindly complete the form and send your resume separately to [email protected].
Available Positions
Data Research Analyst
Category: Research | Schedule: Full Time, Night Shift
The Data Research Analyst is responsible for the research and management of lead/data relevant to the organization, ensuring quality, completeness, and integrity, to enhance day-to-day operations and improved accuracy and efficiency in data processes, or to aid decision-making. Tasks will vary according to the business operations with a typical focus on systematically doing research and collecting data in order to qualify a given lead and convert it to an opportunity.
Responsibilities
- Research lead lists by following established procedures to ensure that only qualified leads and accounts are loaded into the company’s CRM software.
- Research companies and contacts online and through company websites, proprietary tools, and applications to further qualify and score leads.
- Work with Operations, Project Management, and Account Management teams to evaluate the current status of qualified leads and monitor the CRM for its progress through the sales process.
- Develop a strong pipeline of new customers through lead generation.
- Develops techniques/strategies with the research team to coordinate updates and strategies relating to leads’ quality and results.
- Assist the Client Success Manager in writing reports and analyzing data.
- Assist the Operations Manager in the daily management of database and compliance requirements.
- Help the Operations Manager and Client Success Manager lead the research team, and coordinate updates and strategies relating to leads quality and results (conversions).
- Help the Operations Manager and Client Success Manager train the end-to-end research process for all new hires.
- Make recommendations for business performance improvement.
- Report daily progress.
- Other tasks that may be assigned.
Experience & Skills
- Strong communication skills are required along with strong business acumen and attention to detail
- Experience in data research or analytics
- Experience in sales leads research is an advantage
- Experience in customer service or technical support is a plus
1090512 - Data Research Analyst
Account Executive
Category: Sales | Schedule: Full Time, Night Shift
This role involves prospecting, building relationships, identifying sales opportunities, and proactively selling our Telecommunication Partners’ business solutions and services. In this role, you will develop new accounts and grow existing accounts while establishing and maintaining productive long-term networks and relationships with customers.
As an Account Executive, you must have top-notch time management and organizational skills. You must be relentless in your efforts to break new accounts and develop business and be fearless in cold-calling to personnel at all levels within an organization.
Responsibilities
- Understand the communication and technology needs of small and mid-sized business customers and partner with your resources to design customized solutions to meet their unique business needs.
- Develop new accounts and maintain and grow existing accounts while establishing and maintaining productive long-term networks and relationships with customers.
- Utilize consultative selling skills to identify key trends, uncover customer needs, and leverage industry knowledge and applications to find and close sales opportunities.
- Develop responses for Requests for Proposals as well as observe and participate in presenting products and services that can benefit customers’ needs.
- Design strategic initiatives to grow and retain the revenue stream of assigned complex accounts while ensuring customer satisfaction.
Experience & Skills
- Outbound Sales or Account Management experience
- Experience in the telecommunications industry or account preferred
- Basic understanding of sales processes and principles
- Excellent English verbal and written communication skills
- Eager to learn and grow
1090504 - Account Executive
Recruitment Specialist
Category: HR | Schedule: Full Time, Day Shift
We are looking for a Recruitment Specialist to undertake all hiring activities, from posting job vacancies using job boards and social media, to screen, shortlist, and interview candidates to closing of hires.
This job includes recruiting quality candidates by conducting interviews, assessments, and giving recommendations to hiring managers to ensure that the company employs the right balance of skills and experience. This job also includes onboarding and offboarding employees; compensation and benefits administration, and general administration.
Ultimately, you will be responsible for hiring qualified people while maintaining a positive candidate experience.
Responsibilities
- Conduct end-to-end cycle of recruitment from opening to closing of candidate’s application not limited to sourcing, calling, qualifying, negotiating, job offer and placement
- Discuss and establish qualification requirements and terms and conditions of employment with Hiring Managers
- Collaborate with Hiring Managers to understand specific position requirements, job responsibilities, and how they relate to business goals
- Identify candidates with the right skills to match the hiring requirement
- Ability to source resumes quickly and work on multiple positions simultaneously
- Screen resumes and job applications
- Conduct initial phone screens or in-person interviews to create shortlists of qualified candidates
- Maintain a database of potential candidates for future job openings
- Scheduling qualified candidates for interviews with Hiring Managers
- Must ensure to revert or submit profiles with quick turnaround time for timely submissions to meet sharp deadlines for each requisition
- Track hiring metrics including time-to-hire, time-to-fill and source of hire
- Follow up with candidates throughout the hiring process
- Assist in performing employment verification and background checks
- Assist in preparing of pre-employment requirements
- Create and present weekly, monthly, quarterly and annual hiring reports
- Adhere to the daily/weekly/monthly performance metrics or targets
- Perform other HR and administration tasks as assigned
Experience & Skills
- Must have a Bachelor’s Degree in Psychology, Human Resource Management, or any business-related courses
- Must have at least 2-3 years of experience in end-to-end recruitment
- BPO or Offshore Recruitment experience is a plus
- Understanding the Boolean search language is a plus
- Ability to multitask, prioritize, and adhere to strict deadlines
- Excellent English verbal and written communication skills, strong interpersonal skills, and the ability to clearly present complex information
- Temporary Work-From-Home but must be amenable to work in the office in Quezon City
- Must be willing to work from 6 AM to 3 PM
- Fixed Weekends Off
1090518 - Recruitment Specialist
Technology Sales Advisor
Category: Sales | Schedule: Full-Time, Night Shift
The Sales Advisor will help sell across all the products and services in Orkestra’s portfolio. The ideal Sales Advisor has a strong understanding of the sales process and excels at converting leads, building relationships, and closing deals. We’re seeking a quick learner with strong listening and negotiating skills, and someone with a presence who can showcase our offerings in a compelling way.
The Sales Advisor will be able to navigate through multi-carrier environments to build solutions that positively impact customer productivity and image. Often tasked with giving presentations, product demo, pricing, and quoting. It is essential that our Sales Advisors are well-rounded. His or her efforts will help us extend Orkestra’s strategic goal to increase company residual run-rate.
role objectives
- Represent our company, with a comprehensive understanding of our offerings
- Maximize sales performance by establishing strong relationships and gaining insight into the needs of customers and prospects.
- Meet weekly, monthly, quarterly, and annually to discuss KPI and OKRs.
- Cold call into company and partner leads and commit to customer service by agnostic solution selling
- Adjust sales techniques based on interactions and results
- Perform incisive and insightful market and competitive research
- Ability to collaborate with internal and external teams.
- Demonstrate the skill to sell into larger SMB accounts with over 100 employees.
Responsibilities
- Qualify, develop, and maintain prospects via solution selling and value selling.
- Generate new leads and grow existing relationships, maintaining an accurate salesforce environment while developing a robust funnel.
- Make cold calls or perform warm outreach, putting outside-the-box thinking to work to develop new and unique sales tactics to gain a new logo.
- Work with the Account Executive team to move customers away from one provider or technology to the other.
- Be able to demo Orkestra Fiber tool, Cable tool
- Do a high-level UCaaS demo using Ringcentral IGNITE
- Utilize Salesforce.com tool to ensure standard processes during all sales stages
experience & skills
- 3-5 years in sales
- Excellent communication, interpersonal, telephone, and organizational skills
- Experience working with Salesforce.com or other CRM platforms
- Experience closing enterprise-level deals
- Ability to analyze business opportunities and read situations well
- Telecommunications background
qualifications
- Bachelor’s degree
- Proven success rate at levels above quotas
- Strong organizational skills
1090506 - Technoogy Sales Advisor
Orkestra Sales Advisor
Category: Sales | Schedule: Full-Time, Night Shift
The Sales Advisor will help sell across all the products and services in Orkestra’s portfolio. The ideal Sales Advisor has a strong understanding of the sales process and excels at converting leads, building relationships, and closing deals. We’re seeking a quick learner with strong listening and negotiating skills, and someone with a presence who can showcase our offerings in a compelling way.
The Sales Advisor will be able to navigate through multi-carrier environments to build solutions that positively impact customer productivity and image. Often tasked with giving presentations, product demo, pricing, and quoting. It is essential that our Sales Advisors are well-rounded. His or her efforts will help us extend Orkestra’s strategic goal to increase company residual run-rate.
role objectives
- Maximize sales performance by establishing strong relationships and gaining insight into the needs of customers and prospects.
- Meet weekly, monthly, quarterly, and annually to discuss KPI and OKRs.
- Cold call into company and partner leads and commit to customer service by agnostic solution selling
- Adjust sales techniques based on interactions and results
- Perform incisive and insightful market and competitive research
- Ability to collaborate with internal and external teams.
- Demonstrate the skill to sell into larger SMB accounts with over 100 employees.
Responsibilities
- Qualify, develop, and maintain prospects via solution selling and value selling.
- Generate new leads and grow existing relationships, maintaining an accurate salesforce environment while developing a robust funnel.
- Make cold calls or perform warm outreach, putting outside-the-box thinking to work to develop new and unique sales tactics to gain a new logo.
- Work with the Account Executive team to move customers away from one provider or technology to the other.
- Be able to demo Orkestra Fiber tool, Cable tool
- Do a high-level UCaaS demo using Ringcentral IGNITE
- Utilize Salesforce.com tool to ensure standard processes during all sales stages
experience & skills
- 3-5 years in sales
- Excellent communication, interpersonal, telephone, and organizational skills
- Experience working with Salesforce.com or other CRM platforms
- Experience closing enterprise-level deals
- Ability to analyze business opportunities and read situations well
- Telecommunications background
qualifications
- Bachelor’s degree
- Proven success rate at levels above quotas
- Strong organizational skills
1090510 - Orkestra Sales Advisor
Service Delivery Lead
Category: Project Manager | Schedule: Full-Time, Night Shift
The Service Delivery Lead identifies the client’s needs and oversees service delivery within the context of the company. Establishing methods to provide consistently high levels of customer service in a cost-effective manner is the foundation of this position.
Responsibilities
- Managing the full delivery of services (circuits, cross-connects, phones, managed hardware, physical network location moves) and ensuring time-sensitive deadlines are met.
- Communicating with Management on the status of tasks and workflows; informing internal customers and setting accurate expectations.
- Working with Vendors to coordinate deliverables, scheduling tests, manage to troubleshoot and validate billing details.
- Managing the internal database systems to accurately reflect service, System, and Vendor records.
- Performing as a Level 1 escalation contact; propelling internal Teams after delayed or missed delivery of elements vital to project implementation, including equipment, fiber, Infrastructure, and 3rd party vendors,
- Handling and resolving for Customers any issues that are escalated for Management attention.
- Interfacing directly with the Customer to communicate the resolution of escalated requests, ongoing project status & issues, and answers to questions. Communications will be made via face-to-face meetings, email and/or regularly scheduled conference calls.
- Managing and processing Salesforce Customer and Order records, including disconnect orders and cancellations.
- Creating and maintaining project work schedules, tracking customer requirements and translating customer requests into project deliverables.
- Managing day-to-day project tasks for implementing Products and Services, from close of sale through hand-off to Customer Support.
- Demonstrating proficiency in Service Delivery by managing multiple concurrent projects.
- Coordinating other functional interaction to support implementations of projects.
- Monitoring work-flow requirements to meet timelines and quality expectations.
- Demonstrating the ability to proactively prioritize requirements and effectively manage resources.
- Maintaining Customer focus and a desire to work effectively across functions in a continuous improvement and dynamic environment.
- Demonstrating initiative to anticipate requirements and act upon them before requested or required by the situation.
- Accomplishing a comprehensive understanding of Product and Service offerings.
- Providing outstanding attention to detail.
- Upholding a high level of communication skill, both written and verbal.
- Performing other duties and responsibilities, as assigned.
experience & skills
- 5+ years of experience in project management and service delivery
- Experience in US telecommunication, specifically AT&T, is required
- Experience in leading and managing a team is a plus
- Experience in wireline and/or wireless is an advantage
- Excellent English communication skills
qualifications
- Advanced degree
- Motivational speaking experience
1090513 - Service Delivery Lead
Sales Team Lead
Category: Sales | Schedule: Full-Time, Night Shift
The Sales Manager will lead a team of Account Executives that drive results and exceed expectations. The Sales Manager must have in-depth knowledge and experience with the sales process, telecommunications industry, strong partner relationship communication, and the ability to get their hands dirty and close deals. We’re seeking a quick learner with strong team-building skills and someone with a track record of success who can inspire the same in others.
This role demands a leader with a sharp mind and the ability to coach, train, learn new processes, motivate and maintain a core nucleus of high-performing Account Executives.
Role Objectives
- Represent our company and our core values
- Hire, train, motivate and advise a team of account executives
- Achieve company objective key results through effective planning, setting sales goals, analyzing key performance indicators, and projecting future performance.
- Continuously develop personal leadership, hiring, and training skills while ensuring the team is using effective sales methods to meet revenue objectives.
- Work closely with lead generation and sales enablement teams to increase efficiency by beating benchmark figures.
- Develop high performers to a leadership role by appointing floor generals and other subject matter experts.
- Quite simply, meet and exceed all targets. ($2,400 per AE and $3,000 per AM)
- Maintaining a roster of high-performing account executives, weeding out non-performers.
- Team Target at Full Ramp: $25,200 a month, $302,400 annual.
Responsibilities
- Create and execute a strategic sales plan that focuses on lead conversion and building a pipeline.
- Manage activities with KPI and scorecard activities.
- Meet potential clients and grow long-lasting relationships with partners from AT&T and other technology vendors
- Track, analyze, and communicate KPI, OKR for all account executives as well as business trends as they relate to sales performance.
- Recruit salespeople.
- Close monitoring of performance on calls and emails.
- Identify knowledge gaps within the team and develop a plan to fulfill them
- Oversee key results and KPI’s to ensure team goals are met by holding daily check-ins with the team to set objectives for the day and monitor progress regularly
- Manage daily, weekly, monthly, quarterly and annual results from the team.
experience & skills
- Bachelor’s degree in marketing or business administration
- 2+ years in sales management within a B2B setting
- Proven track record of sales success
- Excellent communication, interpersonal, and organizational skills
- Superb leadership ability
- Experience in Telecommunications
qualifications
- Advanced degree
- Motivational speaking experience
- Proven success rate at levels above quotas
1090511 - Sales Team Lead
Inside Sales Executive
Category: Sales | Schedule: Full-Time, Night Shift
The Inside Sales Executive for Land & Expand will have the tremendous ability in cross-selling, upselling, and solution selling to increase total billed revenue per account. As an Inside Sales Executive, you must be comfortable working with supplier databases to get the latest technology offerings suitable for the customer.
Role Objectives
- Act as the main point of contact in all matters relating to customer concerns and needs
- Build and strengthen customer relationships to achieve business harmony
- Maintain accurate salesforce records, keeping track of any contract updates and renewals
- Work with sales and other internal teams to develop strategic plans to ensure KPIs are being met, and achieving breakthrough with set OKR’s
- Develop a thorough understanding of carrier products and services.
- Ability to use and demo Orkestra Partner Portal
- Ability to upsell and cross-sell all technologies available.
Responsibilities
- Call existing customers and position new technologies for renewal or growth
- Call existing customer from partners across all Orkestra relationships.
- Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
- Meet regularly with other members of the team to discuss progress and find new ways to improve business
- Understand all promotions and key technology upgrades as it pertains to growing wallet of customer or any strategic migration.
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
experience & skills
- Professional experience in a sales or customer service role
- Ability to multitask and juggle several responsibilities simultaneously
- Experience in Telecommunications
- Experience in B2B selling
- Experience in cold-calling, warm-calling
- Strong written and verbal communication skills
- Good attention to detail and organizational skills
1090509 - Inside Sales Executive
Business Development Representative
Category: Sales | Schedule: Full-Time, Night Shift
As a Business Development Representative, you play an integral part in creating relationships and establishing new opportunities with prospective and future customers. Being the first point of contact, this position is critical to the growth of our business by providing an exceptional customer experience while demonstrating the positive impact of the solutions and services that we offer.
The Business Development Representative will be responsible for generating sales-qualified leads to support the Account Management Team. This role requires very strong skills in identifying and developing new business opportunities through multi-channel outreach methods (cold calling, emails, social media, internet-based research) to prospect, qualify and nurture leads, managing client inquiries, and building a pipeline of leads.
Responsibilities
- *All leads are provided*
- Reach out to business prospects via outbound calls, email, social and other channels with the goal of setting them up for an appointment with our Account Executives.
- Drive sales growth and pipeline through setting up qualified meetings for Account Executives.
- Build and cultivate client partnerships by initiating communications and conducting follow-up communications (phone and email), in order to move opportunities through the sales funnel.
- You will maintain a thorough understanding of our products and services, industry, and the customers’ needs in order to identify appropriate prospects and quickly establish effective contacts.
- Manage and maintain a pipeline of prospects.
- Collaboratively work with the Operations, Research, and Sales team to develop strategies to produce more lead opportunities with prospective customers
- Meet goals relating to productivity, number of calls made, contacted and leads qualified
- Provide feedback in identifying contact trends and prospect needs, as well as identify ways to improve internal company processes
experience & skills
- At least 2 years of experience in sales, lead generation, business development, or appointment setting
- Confident in speaking with US prospects
- Experience in SaaS/Software industry is an advantage
- Experience in the BPO industry is preferred but not required
- Excellent English verbal and written communication skills